SHIVANGI BANSAL | 2018-12-11 18:00:00
Customers dine-in a restaurant with the expectation to have a gastronomical experience. This experience depends on the quality and taste of food; the ambience and hygiene level; and the service of your employees. Getting ‘useful’ customer feedback is a huge problem for the restauranters since forever.
According to research, 43% of customers don’t leave back a feedback because they think the business doesn’t care. On the other hand, 81% of these customers admitted that they will willingly leave feedback if they are assured they will receive a response.
Analysing your customers’ feedback can give you an insight into what’s going on in your customers’ mind to provide them with a better dining experience. Following are a few easy ways to get customer feedback for your restaurant:
A lot of customers want to express their opinions about their good or bad experience but usually waiting staff doesn’t entertain the customers for the same. This leads to disappointment. Receiving feedback via text one of the best ways to interact with your customers.
Customers will feel more comfortable to share their view via text where they can maintain their anonymity. This will help them reach out to the management also and will feel valued. This way you can receive the first-hand review from your customers to provide them with better services next time.
Most customers happily share reviews online if they had a happy experience, you simply have to ask them or provide them with an offer in return.