SHIVANGI BANSAL | 2018-12-10 18:00:00
As we approach Christmas season, shops and online shopping sites get busier, orders increase, deliveries may take longer, and customers might get really annoyed. There is chaos, excitement, and happiness everywhere during this season!
It is likely that consumers will be more careful in their spending this year because of the rising prices and inflation, which has led to overall sales falling this year. Don’t know about Santa but we need to make our customer go Ho! Ho! Ho! this season to achieve high customer satisfaction scores.
Customers want the best of both worlds. At the same time as they are looking for discounts and bargains, they also want their shopping experience to be simple, quick and hassle-free. Increasing competition with the same or similar products squeezes the margins and profitability. In this case, customer experience is the only way through which consumers can differentiate among the brands.
Businesses can maximize sales and revenues by following the tips given below:
The person on the front line needs to give out positive energy and stay cheerful in tone at all times. If there is some inconvenience then get straight to the point and acknowledge the problem quickly.
Even after taking all the measures the customers might get dissatisfied or angry. It is paramount to find quick solutions to their problems and follow up with them to avoid any misunderstanding.
Customer feedback gained in the past through Customer Feedback App can be used as well. Customer Feedback App- FellaFeeds helps in feedback analysis and gives insights about customer experience which will help to avoid any issues that occurred in the past. Brands can also take notes from the Black Friday Sales that just went by.
Test your systems through mystery shopping and sending queries to compare how long your system is taking than theirs. Use this information to improve your company and make changes to offer one of the best customer experience.