WASHROOM FEEDBACK SYSTEM

MARIA | 2021-01-05 20:49:59

With a Washroom Feedback System, visitors can easily rate their experience at the Restroom, while your team can track and resolve cleanliness and hygiene issues. 

There is a need for Washroom feedback systems as Unclean Restrooms Lead to loss in businesses.

Keeping the restrooms clean is of utmost importance to make a good impression on your clients and customers. A tidy, pleasant smelling, well-stocked, functional and dry washroom holds a good reputation in the eyes of the visitors. Though it is a small part of any organization it affects the business significantly. It is an area where management needs to pay attention and take necessary actions in a timely manner.

Android or iOS based feedback app

Kiosk feedback software

Email and SMS feedbacks

Online feedback

 

Washroom Feedback Systems aim to -

Speed up the feedback process and ensure quick turnaround time

Streamline Feedback Process

Digitize the process with Washroom Feedback Surveys with Offline Kiosk Feedback Software. FellaFeeds provides a versatile tool to take restroom feedback from the customers and helps to improve the whole process by monitoring the timely actions of the staff through the timer and a checklist which is verified by the supervisor.

Monitor Cleanliness & Hygiene

With direct feedback from visitors, remotely track washroom cleanliness & hygiene issues.

Comprehensive Feedback analysis

Get updated on real time issues like faulty tap, no toilet roll, water spillage and more in real time. Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with daily customization options. 

Emphasis On Real Issue

Depending upon the rating given by the customer, the customer can be asked to check the following facilities which he found appropriate/inappropriate.

Quicken turnaround time

With real time feedback alerts, improve the turnaround time for issue resolution.

FellaFeeds helps to capture customer feedback in a very quick and simple manner. A touch-device, usually a tab is put at a convenient place where it is visible to the customers that enables them to rate their experience and put in their suggestions.

Digital Format

It helps you to let go of the paper checklist pasted and rarely filled and verified by the supervisor with a digital checklist which enforces action real-time.

Why is setting up the Washroom & Toilet Monitor beneficial?

Incidents & Issues create perception

Issues, especially recurring issues, like a clogged toilet pipe, malfunctioning flush, faulty tap, water leakage and similar create a bad impression on the visitors.

Issues that make the washroom experience undesirable should be fixed.

Taking Feedback shows Care

When your company makes an effort to take feedback at washrooms and restrooms, it creates an impression on the visitor that you care about their feedback and in maintaining high quality and cleanliness. Seeking feedback is an indicator of your concern & care.

Helps track Staff Performance

Taking Washroom Feedback directly from customers and visitors is a great way to analyze how well your cleaning staff is doing their job. Using a Washroom Feedback Software, you can track performance by shifts, by persons, by particular days and so on. This also makes cleaners feel more responsible for their work.

Hygiene highlights Quality

Customers and visitors expect hygiene and cleanliness in all areas of the premises. A dirty washroom is an indicator of uncleanliness and bad quality.

Visitors will distrust your hygiene standards if the washrooms are dirty, be it in a restaurant or office premises.

Get insights and trends

With real-time and historical data in hand, you can draw insights about reasons for customers and visitors' ratings. You can analyze recurring trends and make business decisions to improve the standard of cleanliness.

For example, recurring issues with the tap could be an indicator to change the same. Management decisions can be rested on scientific data than guesswork.

 

THE WORKING OF THE WASHROOM FEEDBACK SYSTEM 

Step 1: Start

If the customer punches in negative feedback, i.e. gives a poor rating on any criteria, an alert is sent to the supervisor stating the reason. This helps him to take instant action so that other customers do not have to face a similar issue.

Step 2: Rate Our Services

Data collected from customers automatically tabulated and presented in an easy to read graphical format in real-time from the dashboard which can be accessed anywhere, anytime. Reports are also shared via email, providing key performance indicator (KPI) information straight to management.

Step 3: Drop in Suggestions

Another feature is the tracking facility cleaning time and attendance. The supervisor gets alerts as soon as it has been more than 2 hours when the washroom was cleaned. This ensures that the supervisor is spared from customer complaints and regular rounds to check the staff.

Step 4: Thank You

Managing and reviewing the cleaning regime becomes extremely efficient with FellaFeeds through a digital checklist.

Digging a little deeper to understand it -

  • If the customer punches in negative feedback, i.e. gives a poor rating on any criteria, an alert is sent to the supervisor stating the reason. This helps him to take instant action so that other customers do not have to face a similar issue.

  • Data collected from customers automatically tabulated and presented in an easy to read graphical format in real-time from the dashboard which can be accessed anywhere, anytime. Reports are also shared via email, providing key performance indicator (KPI) information straight to management.

  • Another feature is the tracking facility cleaning time and attendance. The supervisor gets alerts as soon as it has been more than 2 hours when the washroom was cleaned. This ensures that the supervisor is spared from customer complaints and regular rounds to check the staff.

Get Washroom Feedback Rating by surveys

Create logic-based washroom surveys which have a follow-up question to seek the reason for the rating. For these reasons, you can include options like No Toilet Paper, Water Spillage, Flush Faulty, Bad Smell, and so on.

This helps in staying updated on issues in real-time and also tracking trends.

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