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Customer Feedback App for Hotels

Boost your business with a guest feedback app for hotels using tablet or smartphone via detailed insights into the overall experience and employees’ performance in just a minute. Read more A complete and guided customer feedback app lets you create customizable feedback forms, quick alerts and notifications, real time analysis and reporting during the stay and after checking out the hotel. The fully functional app can be used throughout the hotel premises, viz during check-in and check-out, at hotel spas, bars and restaurants, at pools and front desk too. Track your guest experience like never before!

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Why do you need a Customer Feedback App for Hotels?

Multi channel Customer Feedback Software for Hotels

Andriod App

Android devices

Collect all the feedbacks via whole range of android devices.

Hand over to guests

Hand over the tablet or phone to customers for feedback.

Web Surveys

Embed surveys on store website

Embed customizable feedback forms on your website to garner feedbacks from customers

Integrate surveys on store app

Integrate FellaFeeds in the store’s app for feedback system, working the same way as on website

Feedback via links

Get customer feedback via links through a SMS, email or print on generated bills.

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Real Time Analytics and Exhaustive Reporting

In this digital and competitive era, it is really crucial to your business that your customers are happy and contented along with their complaints being heard to as earliest as possible.

Thus, with FellaFeeds, a quick and in-depth analysis of customer feedback with real time analysis would ensure rapid and better understanding of your customers, their issues and come up with quick fixes.

Enhance Guest Experience

Elevate your customers’ experience by capturing their feedbacks in a real time environment and fix issues at that very instant because happy customers makes happy business.

Staff Performance Analysis

Analyse the performance of your staff, which includes waiters, chefs and management, via statistics and digitally generated reports through various parameters defined in your survey for amusing experience of customers.

Generate comparative reports

For various branches of your hotels across the world, get hold of location and data comparative reports for comparing ratings across all the branches and over time.

Get summarized reports via mail

Stay updated with all customer feedbacks and complaints via daily, weekly or monthly reports. This would help you understand your business and customers a whole lot better.

Thorough Hotels Feedback App for Customer Experience and Blooming Business

Where you should actually setup the app for better Customer Feedbacks

Get started with a Real-Time and Customizable Customer Feedback App with FellaFeeds

Get a Full Fledged Customer Feedback Software for Hotels

Restaurant Feedback in Hotel

The most frequently visited section of your hotel, the restaurant can be used as the best way to get real time feedbacks from your guests about their experience of staying in your hotel post meal about everything they had during their stay.

Guest Feedback during Check-in and Check-out

Enter guest details during check-in for smooth functioning and detailed feedback during check-out about their experience and stay in your hotel for any improvements.

Events and Banquets Feedbacks

Set up floor mounted kiosks in banquets or areas for gatherings and events to gather feedback regarding the same and give them an enjoyable experience the next time they visit.

Customer Loyalty and Registration program

Encourage your customers to visit the hotel again by giving away loyalty points to them every time they visit and also for every referral they make to friends and family. Send links to claim those points via Emails or SMS.

Complaint Management Feedback

Cater to all negative feedbacks, that is, complaints coming to you with the help of your staff for quick action and improved services. This would also ensure your guests that their opinions are being heard and catered to well.

Working Staff Analysis

Analyse the performance of your staff through various parameters via surveys and feedback forms for providing better services and to organize training for the staff too in case of any issues.

Capture data for Marketing

Use customer details for marketing via promotional SMS regarding your store, or on Birthdays and Anniversaries. This will help you in marketing of your store. Moreover, you can use Facebook and Google for marketing, or can use email too.

Feedback on other services

Except the major services that you provide, get your guests’ feedback on extra services also like pools, spas, gyms, health centre and what not in order to enhance and improve the quality.

Satisfaction Level Measurement

Incorporate market standard questions for knowing the level and degree of satisfaction of your customers.This would be greatly beneficial as compared to including general and plain questions.

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