Customer Feedback App for Restaurants and Cafés

Boost your business and customer base employing a Customer Feedback App for restaurants, cafes, takeaway and delivery outlets for gaining detailed insights into the overall experience of the customer and employee performance in a minute.

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What do we have to offer?

Negative Feedback Alert

Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback so that you can act upon issues faster and resolve them optimally.

Integrated Customer Referral and Loyalty Program

The customer receives rewards and offers that they can avail with the points they have earned through referrals or repeated visits which further helps to retain them.

Remarket your Store

Customize your promotional SMS to market your store to the active and potential customer base to retain their attention and interest.

Bid Farewell to Boring Feedback Forms

Customer Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.

Comprehensive Report

Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with daily customization option.

Restaurant Staff Analysis

Evaluate the performance of your staff on the basis of the customer feedback they have received for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.

On-Premises Survey Software

iOS and Android Devices

Customer Survey can be collected via Kiosks, iPad & Android Tablets or Mobile Phone using the Customer Feedback App- FellaFeeds.

Hand it over

Hand over the tablet or phone to customers for feedback

Embed Surveys on Website

Embed customizable feedback forms on your website to garner feedback from customers to know your customer’s experience in your restaurant.

Integrate Surveys with Store App

Integrate the restaurant mobile app with FellaFeeds feedback system to give you insights into your user’s experience and provide Real-Time Analysis for decision making.

Email Survey

The most popular method to deliver surveys to date is via email. Create intriguing and appealing survey and send it to the customers through the dashboard.

SMS Survey

SMS Surveys help to reach your customers instantly which improves customer engagement. Create short and simple messages and send it through the dashboard. All created surveys are responsive and hence will auto-adjust on all devices.

Get started with the Complete Customer
Feedback Management Software Today!

What do we've to offer you

In this digital and competitive era, it is crucial for your business that your customers stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible.

Enhance Customer Experience

Elevate your customers’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.

Staff Performance Analysis

Analyse the performance of your restaurant staff based on the feedback received from customers to either award them for their services or provide them with training to enhance their skills for more efficient service.

Generate Comparative Reports

Get hold of location and data comparative reports for comparing ratings across all the branches of your restaurant. Collect feedback from multiple locations and further filter data to evaluate feedback location-wise to know trends.

Get Summarized Reports via Mail

Stay updated with all customer feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.

Multi-Feature Customer Feedback App for Amazing Customer Experience

Detailed Analytics of Feedback

Get daily, weekly or monthly analytics reports based on the reviews of the customers about your restaurant’s food, ambience, services to assess and make improvements for the same.

Design Your Own Surveys

Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your restaurant.

Customer Loyalty and Referral Program

Customer receives rewards and offers that they can avail with the points they have earned through referrals or repeated visits. It helps to retain and reward customers for repeated purchases.

Social Media Marketing

Gain more customers through social media marketing on platforms like Facebook and Google. Choose from our 100+ Templates on Occasions and Festivals to add text and schedule your posts hassle-free.

Instant Alerts on Negative Feedback

Our in-app system alerts you every time you receive negative feedback via SMS or email. This would ensure timely action in case of any major mishappening. Negative Feedbacks are displayed on the dashboard too.

Real-Time Customer Feedback

Observe what customers have to say about your restaurant by employing real-time feedback system which enables you to take quick action to address their issues without any delay.

Types of Restaurants and Cafes FellaFeeds is Serving

Fine Dining Restaurants

Hand over feedback forms on tablets or phones to customers to collect feedback on their experience with food, ambience and in-store services.

Cafes

Get customers’ feedback on food, ambience, hygiene and menu items either by handing over tablets and phones or by installing booths in the premises of the cafe for quick feedback.

Pubs and Bars

Capture customer feedback via the app through tablets or phones in pubs, discos and bars to know more about their experience with the food, drinks, environment and services provided by you.

Catering Services

In these kinds of services, web survey links are sent via SMS and Email to the client to get feedbacks over food quality, variety in menu, hygiene and services provided.

Take Away Joints

Takeaway Joints can send web survey links to their clients either through Email, SMS or print QR code on bills and boxes so its convenient for customers to feedback anytime..

Casual Dining Restaurants

Don’t let your customers beat around the bush about your services and ambience before you know it first. Ask them for feedback via tablets or phones over food, services and ambience.

Delivery Restaurants

Send web survey link via SMS or email, or print QR codes on bills and boxes for an easy and sophisticated system to collect feedback about food delivery, taste, quantity and more.

Quick Service Restaurants

You can set up tablets and phone kiosks within store premises for quick feedbacks about food, hygiene and service and staff efficiency.

Get started with a Complete Multi-Feature Customer Feedback Management System

Implementation of our Restaurant Feedback System

Evaluate Dining Experience of Guests

Feedbacks from customers helps you improve ambience, quality of food, staff behavior, seating arrangement and menu to name a few. Design surveys to get insights of at least these parameters from your customers to provide them a better experience each time.

Complaints and Staff Feedback System

Take advantage of negative feedbacks from customers to strengthen your weak areas and improve services. Also, use them to train your staff better in case of negative feedback for staff.

Real-time Complaint Management System

With real-time analysis of negative feedbacks, get instant alerts to cater to any issue at that instant and resolve it before the customer leaves the store.

Customer Loyalty and Referral Program

Encourage your customers to visit your store again by giving away loyalty points to them for repeated visits and every time they refer their family or friends. This will not only help to boost your business but also increase customer base.

Changing Menu Feedback

Introducing new dishes is always amazing but requires a change in the menu. It is a repetitive event in the restaurant so it is better to collect customers’ opinion for the same. Get feedback to know customer behaviour and preferences.

Working Staff Analysis

Analyse the performance of your staff through various parameters via surveys and feedback forms for providing better services and to organize training for the staff.

Capture Data for Marketing

Use customer details like Birthdays and Anniversaries for marketing via promotional SMS. This will help you in the promotion of your store. Moreover, you can use social media sites like Facebook and Google or email for marketing as well..