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Customer Feedback App for Restaurants and Cafés

Boost your customer base and business with a feedback app for restaurants and cafes, takeaway and delivery outlets using tablet or smartphone via detailed insights into the overall experience and employees performance in just a minute.


Why do you need a Customer Feedback App for Restaurants and Cafes?

Multi channel Customer Feedback Software for Restaurants

Android App

Android devices

Collect all the feedbacks via whole range of android devices.

Hand over to guests

Hand over the tablet or phone to customers for feedback.

Web Surveys

Embed surveys on store website

Embed customizable feedback forms on your website to garner feedbacks from customers

Integrate surveys on store app

Integrate FellaFeeds in the store’s app for feedback system, working the same way as on website

Feedback via links

Get customer feedback via links through a SMS, email or print on generated bills.

Get started with a Real-Time and Customizable Customer Feedback App with FellaFeeds

Real Time Analytics and Exhaustive Reporting

In this digital and competitive era, it is really crucial to your business that your customers are happy and contented along with their complaints being heard to as earliest as possible.

Thus, with FellaFeeds, a quick and in-depth analysis of customer feedback with real time analysis would ensure rapid and better understanding of your customers, their issues and come up with quick fixes.

Enhance Customer Experience

Elevate your customers’ experience by capturing their feedbacks in a real time environment and fix issues at that very instant because happy customers make happy business.

Staff Performance Analysis

Analyse the performance of your staff, which includes waiters, chefs and management, via statistics and digitally generated reports through various parameters defined in your survey for amusing experience of customers.

Generate comparative reports

For various branches of your store across the world, get hold of location and data comparative reports for comparing ratings across all the branches and over time.

Get summarized reports via mail

Stay updated with all customer feedbacks and complaints via daily, weekly or monthly reports. This would help you understand your business and customers a whole lot better.

Thorough Restaurant Feedback App for Customer Experience and Blooming Business

Types of Restaurants and Cafes FellaFeeds is Serving

Get started with a Real-Time and Customizable Customer Feedback App with FellaFeeds

Get a Full Fledged Customer Feedback Software for your Restaurant and Cafe

Evaluate Dining Experience of Guests

The major factor for which a customer feedback app would be helping you out is to get your guests’ dining experience knowledge through built-in and customised feedback forms and online surveys.

In-built Complaints and Staff Feedback System

Take advantage of negative feedbacks from customers to strengthen your weak areas and improve services. Also use them to train your staff better in case of negative feedback for staff.

Real time Complaint Management System

With real time analysis of negative feedbacks, get instant alerts to cater to any issue at that instant and resolve before the customer leaves your store.

Customer Loyalty and Referral program

Encourage your customers to visit your store again by giving away loyalty points to them every time they visit your store and also for every referral they make to their friends and family. This will not only help to boost your business but also increase customer base.

Changing Menu Feedback

Being a food joint, menus change frequently. Also get feedback for changing menu in order to know customer behaviour and also to cater knowledge about their thinking process with the in-app analytics.

Working Staff Analysis

Analyse the performance of your staff through various parameters via surveys and feedback forms for providing better services and to organize training for the staff too in case of any issues.

Capture data for Marketing

Use customer details for marketing via promotional SMS regarding your store, or on Birthdays and Anniversaries. This will help you in marketing of your store. Moreover, you can use Facebook and Google for marketing, or can use email too.

Get started with a Real-Time and Customizable Customer Feedback App with FellaFeeds