Customer Feedback System for Automobile Sector

Boost your business and customer base by employing a customer feedback system for automobile centres, service stations and car showrooms for gaining detailed insights into the overall experience of the customer.

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Customer Feedback Management Tool to Generate Leads for Automobile Sector

Digital Feedback Forms

Customer Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.

Analyze employee performance

Evaluate the performance of your staff on the basis of the customer feedback they have received for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.

Comprehensive Report

Get access to the smart and user-friendly dashboard that provides a detailed report based on customer feedback to understand what the prospective customers are looking for.

Negative Feedback Alerts

Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback so that you can act upon pressing issues and resolve them faster.

Design Your Own Surveys

Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your automobile centre, service station or showroom.

Remarket your Store

Customize your promotional SMS to market your store to the active and potential customer base to retain their attention and interest for a longer period of time.

Multichannel Customer Feedback Software for Automobile Sector

iOS & Android Survey App

FellaFeeds is available on the Google Play Store and App Store to collect customer feedback on Android devices and iOS devices.

SMS Survey

SMS Surveys help to reach your customers instantly which improves customer engagement. Send messages to potential customers to let them know about the new offers in the store to keep them interested and increase sales.

Hand it over

Hand over feedback devices to customers at the reception or billing counter to capture customer feedback.

Kiosks

Turn your device into kiosks so it can be used for surveys only. Set it up at places with high footfall and automate feedback collection process to increase responses.

Get started with the Complete Customer
Feedback Management System Today!

Multi-Feature Customer Feedback App for Amazing Customer Experience

In this digital and competitive era, it is crucial for your business that your customers stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible.

Enhance Customer Experience

Elevate your customers’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.

Staff Performance Analysis

Analyze the performance of your staff and management based on the feedback received from the customers to either award them for their services or provide them with training to enhance their skills for more efficient service.

Generate Comparative Reports

Get hold of location and data comparative reports for comparing ratings across all the branches of your hotel. Collect feedback from multiple locations and further filter data to evaluate feedback location-wise to know trends.

Get Summarized Reports via Mail

Stay updated with all customer feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.

Implementation of Customer Feedback System

Lead Generations

It can be very challenging for car dealers to generate leads. Our customer feedback management system will resolve that issue by maintaining the data of your customers and continuously remarket your store to them to leave an impression.

Complaints and Staff Feedback System

Take advantage of negative feedbacks from customers to strengthen your weak areas and improve services. Also, use them to train your staff better in case of negative feedback for staff.

Real-time Complaint Management System

With real-time analysis of negative feedbacks, get instant alerts to cater to any issue at that instant and resolve it before the customer leaves the store.

Capture Data for Marketing

Use customer details like Birthdays and Anniversaries for marketing via promotional SMS. This will help you in the promotion of your store.

Get Started with a Real-Time Customer Feedback System with Customization Options