Customer Feedback System for Retail Stores, Supermarkets and Malls

Boost your business with customer feedback system for retail stores, supermarkets and malls by capturing customer’s feedback using iPads or Android tablets as kiosks. Real-time analysis and detailed insights help to enhance the experience of the customer in your store.

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Why do you need a Customer Feedback App for Retail Stores?

Digital Feedback Forms

Customer Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.

Analyze employee performance

Evaluate the performance of your staff on the basis of the customer feedback they have received for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.

Comprehensive Report

Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with customization option.

Negative Feedback Alerts

Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback so that you can act upon pressing issues and resolve them faster.

Integrated Customer Referral and Loyalty Program

The customer receives rewards and offers that they can avail with the points they have earned through referrals or repeated visits which further helps to retain them and boost business.

Remarket your Store

Customize your promotional SMS to market your store to the active and potential customer base to retain their attention and interest.

Multichannel Customer Feedback Software for Retail Stores, Supermarket and Malls

iOS & Android Survey App

FellaFeeds is available on the Google Play Store and App Store to collect customer feedback on Android devices and iOS devices.

Email Survey

Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.

Online Survey

Embed surveys on the website to collect feedback from visitors while they are browsing different pages.

Kiosks

Turn your device into kiosks to automate the process of feedback collection and set it up at places with high footfall.

Hand it over

Hand over feedback devices to customers at check out counters to capture customer feedback.

SMS Survey

Create short and simple messages and send them to customers with survey links.

Get started with the Complete Customer Feedback Management System Today!

Real-Time Analytics and Exhaustive Reporting

In this digital and competitive era, it is crucial for retail stores, supermarket and mall that customer stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of customer feedback ensure a prompt and better understanding of your customers and their issues to further come up with effective solutions.

Enhance Customer Experience

Elevate your customers’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.

Staff Performance Analysis

Analyze the performance of your staff and management based on the feedback received from the customers to either award them for their services or provide them with training to enhance their skills for more efficient service.

Generate Comparative Reports

Get hold of location and data comparative reports for comparing ratings across all the branches of your hotel. Collect feedback from multiple locations and further filter data to evaluate feedback location-wise to know trends.

Get Summarized Reports via Mail

Stay updated with all customer feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.

Multi-Feature Customer Feedback App for Amazing Customer Experience

Design Your Own Surveys

Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your retail store, supermarket or mall.

Customer Loyalty and Referral Program

The customer receives rewards and offers for repeated visits that they can avail with the points they have earned through referrals. It helps to retain and reward customers for repeated purchases.

Social Media Marketing

Gain more followers and customers through the online promotion of your own brand on Social Media Sites like Facebook and Google. Choose from our 100+ Templates on Occasions and Festivals to add your text and schedule your posts hassle-free.

Instant Alerts on Negative Feedback

Our in-app system alerts you every time you receive negative feedback via real-time SMS or email so that you can immediately act upon pressing issues and resolve them faster.

Get Started with a Real-Time Customer Feedback System with Customization Options