Overview of the 30 Outstanding Customer Feedback Tools
RAVI BILOCHI 18 JANUARY 2020
In a world with numerous similar services, it is crucial to distinguish your brand from the competition.
Install the app on your iOS device to create valuable surveys. Get real-time updates with push notifications and analyze results..
Get 7 day free trialCreate custom & beautiful survey forms that customers can’t resist to answer. FellaFeeds offers tons of features to add character and a level of functionality to your surveys. Create Responsive Surveys to run on the iPad and iPhones.
Design your own survey from scratch. Choose a colour scheme that best fits your brand and add your company logo for more branding.
Save your precious time and select a template for your survey and customize it to your preferences.
Easily filter survey results for a deep understanding of the data which will provide you more flexibility for comprehensive analysis.
Collects feedback through Net Promoter Score and CSAT. NPS assists in measuring customer loyalty and retention score. It offers completely customizable surveys using Matrix, Emoticons, Stars, Sliders and more.
Turn your device into kiosks so it can be used for surveys only. Set it up at places with high footfall and automate feedback collection process to increase responses.
Get real-time updates via emails & SMS to analyze results and take necessary action to resolve issues immediately.
For multiple business locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.
The internet is down? Don’t worry and keep taking your feedback and surveys as it will sync later when your internet back.
FellaFeeds has inbuilt templates that can be customized to best fit your brand. It is possible to adjust the layout, change the questions and the theme of the survey as needed.
Confused about the right questions to ask? Choose from our range of questions to be well on your way to getting reliable responses to reach your goals.
To brand your surveys add your brand logo, change colour and fonts, add your own background image for it to conform to your brand’s style.
Customer Feedback can be automated through kiosks. FellaFeeds powers kiosks to be self-operating and include inactivity time-outs, auto restart, click through surveys and more.
Make surveys more customer friendly by adding logic features like skip to create smart forms. Display only relevant survey screens to your respondents.
To provide even a better customer experience you can select your survey orientation and choose between landscape or portrait modes on your android mobile or tablet.
Embed customizable feedback forms on your website to garner feedback from customers to know your customer’s experience in your restaurant.
Integrate the restaurant mobile app with FellaFeeds feedback system to give you insights into your user’s experience and provide Real-Time Analysis for decision making.
The most popular method to deliver surveys to date is via email. Create intriguing and appealing survey and send it to the customers through the dashboard.
SMS Surveys help to reach your customers instantly which improves customer engagement. Create short and simple messages and send it through the dashboard. All created surveys are responsive and hence will auto-adjust on all devices.
Calculate long and short-term customer satisfaction using Net Promoter Score and CSAT. NPS assists in measuring customer loyalty and retention score.
FellaFeeds offers completely customizable surveys using Matrix, Emoticons, Stars, Sliders and more to provide your customers with great customer experience.
Real-time customer feedback is a technology that provides fast and accurate feedback. FellaFeeds Real-time dashboard provides useful insights which empower the managers to take important decisions.
Don’t fret with negative feedbacks. Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback.
FellaFeeds lets you push your customer’s reviews on Facebook, Twitter and other social media platforms for marketing purposes in just a click of a button.
Our smart customer feedback monitor gives you insights based on your preference. You can filter your feedbacks, categorise them, mark them and share them as well.
The best and most efficient way to track respondents is to send surveys via email. Fellafeeds enables you to track delivered emails, email open rate, survey open rate and response rate.
For multiple business locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.
Observe what customers have to say about your restaurant by employing real-time feedback system which enables you to take quick action to address their issues without any delay.