Bad customer service is not just an issue in the banking industry but practically in every industry of the business. Capture customer feedback enquiring about whether their issue was resolved with ease at the counter. Get detailed insights into the overall experience of the customer and employee performance in a minute.Get 7 day free trial
One of the major problems that bank, insurance company and other financial services company face is customer dissatisfaction. FellaFeeds can help you go the extra mile and turn dissatisfied customers to satisfied.
Customer Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.
Evaluate the performance of your staff on the basis of the customer feedback they have received for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.
Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with customization option.
Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback so that you can act upon pressing issues and resolve them faster.
FellaFeeds is available on the Google Play Store and App Store to collect customer feedback on Android devices and iOS devices.
Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.
Embed surveys on the website to collect feedback from visitors while they are browsing different pages.
Turn your device into kiosks to automate the process of feedback collection and set it up at places with high footfall.
Hand over feedback devices to customers at check out counters to capture customer feedback.
Create short and simple messages and send them to customers with survey links.
In this digital and competitive era, it is crucial for your business that your customers stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of customer feedback ensure a prompt and better understanding of your customers and their issues to further come up with effective solutions.
Elevate your customers’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.
Analyze the performance of your staff and management based on the feedback received from the customers to either award them for their services or provide them with training to enhance their skills for more efficient service.
Get hold of location and data comparative reports for comparing ratings across all the branches of your hotel. Collect feedback from multiple locations and further filter data to evaluate feedback location-wise to know trends.
Stay updated with all customer feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.
Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your bank or financial services company.
Get real-time updates via emails & SMS to analyze results and take necessary action to resolve issues immediately.
For multiple airport locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.
Easily filter survey results for a deep understanding of the data which will provide you with more flexibility for comprehensive analysis.
Now it is possible to track all the devices deployed at multiple locations. Battery level, device status, device location & more.
You can also set up kiosks near banks and atm to collect customers’ information to send them updates regarding any new offers or schemes so that the customer grows with the bank.
Take advantage of negative feedbacks from customers to strengthen your weak areas and improve services. Also, use them to train your staff better in case of negative feedback for staff.
With real-time analysis of negative feedbacks, get instant alerts to cater to any issue at that instant and resolve it before the customer leaves the store.