Get guest feedback software for your hotel and resort on premises, through digital tablet software, email, SMS and QR code. Use it for Restaurant feedback , Washroom feedback, Valet parking feedback and Guest feedback in the rooms and at the reception.
Guest Feedback management software have replaced the age-old guest feedback forms using pen and paper with these customizable and user-friendly digital guest feedback forms for quick and hassle-free reviews.
The guest receives rewards and offers that they can avail with the points they have earned through referrals or repeated visits which further helps to retain them and thus boost business.
Customize your promotional SMS to market your store to the active and potential customer base to retain their attention and interest.
Evaluate the performance of your staff on the basis of the guest feedback they have received for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.
Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with daily customization option.
Our in-app system alerts you with a message on your phone whenever a guest gives negative feedback so that you can act upon issues faster and resolve them optimally.
Embed customizable Guest feedback forms on your website to garner guest feedback from customers to know your customer’s experience in your Hotel or resort during their stay .
Integrate the Hotel guest app with FellaFeeds guest feedback system to give you insights into the user’s experience and provide Real-Time Analysis for decision making.
Gather Guest feedback via links sent to the customer through SMS, Email or Print it on the bills generated.
In this digital and competitive era, it is crucial for your hotel that your guests stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of guest feedback ensure a prompt and better understanding of your customers and their issues to further come up with effective solutions.
Elevate your Guests’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience during their stay in your hotel or resort.
Analyze the performance of your Hotel staff based on the guest feedback received from customers to either award them for their services or provide them with training to enhance their skills for more efficient service.
Get a hold of location and data comparative reports for comparing ratings across all the branches of your hotels and restaurant within Hotel. Collect guest feedback from multiple locations and further filter data to evaluate feedback location-wise to know trends.
Stay updated with all hotels’ guest feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business, customers or guests a whole lot better.
The guest receives rewards and offers for repeated visits that they can avail with the points they have earned through referrals. It helps you to retain and reward your customers for repeated purchases. The in-app referral program promotes the growth of the business and tracks who has visited your hotel after the referral.
Our in-app system alerts you everytime you receive negative feedback via real-time SMS or email for quick action. This would ensure timely action in case of any major mishappening too.
Gain more customers through social media marketing on platforms like Facebook and Google. Choose from our 100+ Templates on Occasions and Festivals to add text and schedule your posts hassle-free.
Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your hotel.
Setup Kiosks, iPad & Android Tablets at the reception to collect guest information. Hotel management can record guest details on the app to ease the check-in process.
Get instant alerts and notifications for any havoc and react upon them instantly by installing Kiosks, iPad & Android Tablets in conference rooms and banquets for real-time feedback. Act upon those feedbacks in no time.
The best way to record the feedback of your guests is while they are in their personal zone and have ample time to judge and give their feedback to your hotel and services. Install Kiosks, iPad & Android Tablets in rooms for this.
Setup water protected and sanitized kiosks near the pool and spa to collect guest feedback about their experience in the pool and spa and further leave suggestions.
Every nook and corner of your hotel provides a beautiful experience to your guests, feedback for which is really crucial to your business. Capture them even at gyms and health centres for equipment being used, services and ambience.
Don’t let your guests beat around the bush about your services and ambience before you know it first. Ask them for feedback via tablets or phones over food, services and ambience.