CUSTOMER FEEDBACK SOFTWARE
YASHITA 9 APRIL 2020
In a world with numerous similar services, it is crucial to distinguish your brand from the competition.
Restaurant Feedback App
Boost your business and customer base employing a Customer Feedback App for restaurants, cafes, takeaway and delivery outlets for gaining detailed insight into the overall experience of the customer and employee performance in a minute. This actional feedback software for the restaurant will help you increase repeat customer by using the loyalty program and will bring new sales with the use of a feature like a referral program.
Android or iOS based feedback app
Kiosk feedback software
Email and SMS feedbacks
Online feedbackBenefits of Using Restaurant feedback app?
Negative Feedback Alert
Our restaurant feedback software alerts you with a message on your phone whenever a customer gives negative feedback in your restaurant or cafe so that you can act upon issues faster and resolve them optimally.
Integrated Customer Referral and Loyalty Program
Our customer feedback app comes with the integrated loyalty program and referral program The customer receives rewards and offers that they can avail with the points they have earned through referrals or repeated visits which further helps to retain them.
Automated SMS Marketing
Customize your promotional SMS to market your store to the active and potential customer base to retain their attention and interest. With our automated SMS marketing panel, that allows you to automation and filter based messaging.
Bid Farewell to Boring Feedback Forms
Restaurant Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.
Comprehensive Feedback analysis
Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with daily customization options.
Restaurant Staff Analysis
Evaluate the performance of your staff on the basis of the customer feedback they have received on the restaurant feedback system for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.
Multi-Channel Restaurant Feedback App
Embed feedback from on Website
Embed customizable feedback forms on your website to garner feedback from customers to know your customer’s experience in your restaurant.
Integrate restaurant feedback app with POS
Integrate the restaurant app with FellaFeeds feedback system to give you insights into your user’s experience and provide Real-Time Analysis for decision making.
Email based restaurant feedback
The most popular method to deliver surveys to date is via email. Create intriguing and appealing survey and send it to the customers through the dashboard.
SMS base feedback for restaurant
SMS Surveys help to reach your customers instantly which improves customer engagement. Create short and simple messages and send it through the dashboard. All created surveys are responsive and hence will auto-adjust on all devices.
Get started with the Restaurant Feedback System Today!
Real-time Restaurant Feedback Reporting system
In this digital and competitive era, it is crucial for your restaurant that your customers stay happy and satisfied. For that, your restaurant feedback system needs to be smart enough. Restaurant need to help customers based on the feedback received on the restaurant feedback app and act accordingly. This feedback system gives alert for all the negative feedback and help the happy customers to review your brand online .
Enhance Customer Experience
Elevate your customers’ experience by capturing their feedback in a real-time restaurant feedback environment and addressing their issues immediately for an ultimate customer satisfaction experience.
Staff Performance Analysis
Analyse the performance of your restaurant staff based on the feedback received from customers to either award them for their services or provide them with training to enhance their skills for more efficient service.
Generate Comparative Reports
Get hold of location and data comparative reports for comparing ratings across all the branches of your restaurant. Collect customer feedback using our restaurant feedback app from multiple locations and further filter data to evaluate feedback location-wise to know trends.
Get Summarized Reports via E-Mails
Stay updated with all customer feedback in your restaurant and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.
Multi-Feature Restaurant Feedback App
for Amazing Customer Experience
Detailed Analytics of Feedback
Get daily, weekly or monthly analytics reports based on the restaurant feedbacks about your restaurant’s food, ambiance, services to assess and make improvements for the same.
Design Your Own Restaurant feedback app
Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your restaurant.
Customer Loyalty and Referral Program
This restaurant feedback helps you to rewards and offers that they can avail with the points they have earned through referrals or repeated visits. It helps to retain and reward customers for repeated purchases and giving more feedback for your restaurant.
Social Media Marketing
Post your restaurant’s feedback on social media marketing on platforms like Facebook and Google. Choose from our 100+ Templates on Occasions and Festivals to use feedback text as post and schedule your posts hassle-free.
Instant Alerts on Negative Feedback
Using the restaurant feedback system will alert you every time you receive negative feedback in your restaurant or cafe via SMS & email. This would ensure timely action in case of any major mishappening. Negative Feedbacks are displayed on the dashboard
Real-Time Customer Feedback
Observe what customers have to say about your restaurant by employing real-time feedback system which enables you to take quick action to address their issues without any delay.
Types of Restaurants and Cafes FellaFeeds is Serving
Fine Dining Restaurants
Hand over restaurant feedback system via tablets or phones to customers to collect feedback on their experience with food, ambiance and in-store services.
Cafes
Get customers’ feedback on food, ambience, hygiene and menu items either by handing over tablets and phones or by installing booths in the premises of the cafe for quick feedback.
Pubs and Bars
Capture customer feedback via the app through tablets or phones in pubs, discos and bars to know more about their experience with the food, drinks, environment and services provided by you.
Catering Services
In these kinds of services, web survey links are sent via SMS and Email to the client to get feedbacks over food quality, variety in menu, hygiene and services provided.
Take Away Joints
Takeaway Joints can send web survey links to their clients either through Email, SMS or print QR code on bills and boxes so its convenient for customers to feedback anytime..
Casual Dining Restaurants
Don’t let your customers beat around the bush about your services and ambience before you know it first. Ask them for feedback via tablets or phones over food, services and ambience.
Delivery Restaurants
Send web survey link via SMS or email, or print QR codes on bills and boxes for an easy and sophisticated system to collect feedback about food delivery, taste, quantity and more.
Quick Service Restaurants
You can set up tablets and phone kiosks within store premises for quick feedbacks about food, hygiene and service and staff efficiency.
Get started with a Complete Multi-Feature Restaurant Feedback Management System
Implementation of our
Restaurant Feedback System
Evaluate Dining Experience of Guests
Feedbacks from customers helps you improve ambience, quality of food, staff behavior, seating arrangement and menu to name a few. Design surveys to get insights of at least these parameters from your customers to provide them a better experience each time.
Complaints and Staff Feedback System
Take advantage of negative feedbacks from customers to strengthen your weak areas and improve services. Also, use them to train your staff better in case of negative feedback for staff.
Real-time Complaint Management System
With real-time analysis of negative feedbacks, get instant alerts to cater to any issue at that instant and resolve it before the customer leaves the store.
Customer Loyalty and Referral Program
Encourage your customers to visit your store again by giving away loyalty points to them for repeated visits and every time they refer their family or friends. This will not only help to boost your business but also increase customer base.
Changing Menu Feedback
Introducing new dishes is always amazing but requires a change in the menu. It is a repetitive event in the restaurant so it is better to collect customers’ opinion for the same. Get feedback to know customer behaviour and preferences.
Working Staff Analysis
Analyse the performance of your staff through various parameters via surveys and feedback forms for providing better services and to organize training for the staff.
Capture Data for Marketing
Use customer details like Birthdays and Anniversaries for marketing via promotional SMS. This will help you in the promotion of your store. Moreover, you can use social media sites like Facebook and Google or email for marketing as well..