Patient Feedback Software
for Hospitals and Clinics

Patient Feedback is critical for all healthcare providers to improve healthcare services since patients are always seeking the best possible overall experience in hospital, clinic, labs and pharmacy all the time. Patient feedback can be captured through multiple channels for real-time alerts and comprehensive reports.

Android or iOS based feedback app
Kiosk feedback software
Email and SMS feedbacks
Online feedback
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Why do you need a Patient Feedback Software for Hospitals?

Digital Patient Feedback Forms

Paper patient feedback forms are not effective. Patient Feedback software has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital patient feedback forms for quick and hassle-free reviews for patients at different areas in hospital.

Analyze Doctor/ Staff Performance

Evaluate the performance of your medical staff on the basis of patient feedback. This helps to reward for the good services and alert against poor services. This will make sure that quality service is being provided to patients.

Comprehensive Report

Get access to the smart and user-friendly dashboard that provides a detailed report on real-time patient feedback with daily customization option.

Negative Feedback Alert

Our in-app system alerts you with a message on your phone whenever a patient gives negative feedback so that you can act upon pressing issues and resolve them faster.

Multichannel Patient Feedback Software for Hospitals

On-Premises Survey Software

iOS and Android Devices

Patient Survey can be collected via Kiosks, iPad & Android Tablets or Mobile Phones using the Patient Feedback App of FellaFeeds.

Hand it over to patient

Hand over the tablet or phone to the Patient for feedback

Kiosks

Turn your device into kiosks so it can be used for surveys only. Set it up at places with high footfall and automate feedback collection process to increase responses.

Online Survey

Embed surveys on the website to collect feedback from visitors while they are browsing different pages.

Email Survey

Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.

SMS Survey

Create short and simple messages and send them to customers with survey links.

Get started with the Complete Patient
Feedback Management System Today!

Real-Time Analytics and Exhaustive Reporting

In this digital and competitive era, it is crucial for your hospitals, clinics and pharmacy that their patients stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of patient feedback ensures a prompt and better understanding of patients and their needs to further come up with effective solutions.

Enhance Patient Experience

Elevate your patients’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.

Staff Performance Analysis

Analyze the performance of your medical staff and doctors based on the feedback received from the passengers to either award them for their services or provide them with training to enhance their skills for more efficient service.

Generate Comparative Reports

Get hold of the hospital and use data comparative reports for comparing ratings of all the facilities at the hospital, clinic or pharmacy to increase satisfaction among the patients.

Get Summarized Reports via Mail

Stay updated with all patient feedback and complaints via daily, weekly or monthly reports. This helps you to understand your patients a whole lot better and areas of improvement.

Multi-Feature Patient Feedback App for Amazing Patient Experience

Capture Constructive Feedback

Calculate long and short-term customer satisfaction using Net Promoter Score and CSAT. NPS assists in measuring customer loyalty and retention score.

Location-based Reports

For multiple hospitals or clinic locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.

Device Tracking

Now it is possible to track all the devices deployed at multiple locations. Battery level, device status, device location & more.

Real-time SMS & Email alerts

Get real-time updates via emails & SMS to analyze results and take necessary action to resolve issues immediately.

Monitor Performance

Easily filter survey results for a deep understanding of the data which will provide you with more flexibility for comprehensive analysis.

Get a Full Fledged Patient Feedback Software for Hospitals and Clinics