Patient Feedback System in Hospitals
YASHITA 19 JANUARY 2020
In a world with numerous similar services, it is crucial to distinguish your brand from the competition.
Patient Feedback is critical for all healthcare providers to improve healthcare services since patients are always seeking the best possible overall experience in hospital, clinic, labs and pharmacy all the time. Patient feedback can be captured through multiple channels for real-time alerts and comprehensive reports.
Paper patient feedback forms are not effective. Patient Feedback software has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital patient feedback forms for quick and hassle-free reviews for patients at different areas in hospital.
Evaluate the performance of your medical staff on the basis of patient feedback. This helps to reward for the good services and alert against poor services. This will make sure that quality service is being provided to patients.
Get access to the smart and user-friendly dashboard that provides a detailed report on real-time patient feedback with daily customization option.
Our in-app system alerts you with a message on your phone whenever a patient gives negative feedback so that you can act upon pressing issues and resolve them faster.
Turn your device into kiosks so it can be used for surveys only. Set it up at places with high footfall and automate feedback collection process to increase responses.
Embed surveys on the website to collect feedback from visitors while they are browsing different pages.
Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.
Create short and simple messages and send them to customers with survey links.
In this digital and competitive era, it is crucial for your hospitals, clinics and pharmacy that their patients stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of patient feedback ensures a prompt and better understanding of patients and their needs to further come up with effective solutions.
Elevate your patients’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.
Analyze the performance of your medical staff and doctors based on the feedback received from the passengers to either award them for their services or provide them with training to enhance their skills for more efficient service.
Get hold of the hospital and use data comparative reports for comparing ratings of all the facilities at the hospital, clinic or pharmacy to increase satisfaction among the patients.
Stay updated with all patient feedback and complaints via daily, weekly or monthly reports. This helps you to understand your patients a whole lot better and areas of improvement.
Calculate long and short-term customer satisfaction using Net Promoter Score and CSAT. NPS assists in measuring customer loyalty and retention score.
For multiple hospitals or clinic locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.
Now it is possible to track all the devices deployed at multiple locations. Battery level, device status, device location & more.
Get real-time updates via emails & SMS to analyze results and take necessary action to resolve issues immediately.
Easily filter survey results for a deep understanding of the data which will provide you with more flexibility for comprehensive analysis.
Feedback should be encouraged in hospitals to capture patient and visitor response to improve the quality of hospital care.
To provide quality services and do what is right for the patient it is important to set up a feedback system in clinic & homecare centres.
Set up feedback kiosks at pharmacies to provide safe and affordable prescription drugs to patients every time.
Capture patient feedback to improve their experience by diligently acting on their feedback regarding medical report delivery, cleanliness and staff behaviour.