Customer Feedback System for Banks, Insurance Companies & Other Financial Services Company

Bad customer service is not just an issue in the banking industry but practically in every industry of the business. Capture customer feedback enquiring about whether their issue was resolved with ease at the counter. Get detailed insights into the overall experience of the customer and employee performance in a minute.

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Why do Banks need a Customer Feedback App?

One of the major problems that bank, insurance company and other financial services company face is customer dissatisfaction. FellaFeeds can help you go the extra mile and turn dissatisfied customers to satisfied.

Digital Feedback Forms

Customer Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.

Analyze employee performance

Evaluate the performance of your staff on the basis of the customer feedback they have received for their service which helps to improve the efficiency of your employees. This helps to reward for the good services and alert against poor services.

Comprehensive Report

Get access to the smart and user-friendly dashboard that provides a detailed report on real-time customer feedback with customization option.

Negative Feedback Alerts

Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback so that you can act upon pressing issues and resolve them faster.

Multichannel Customer Feedback Software for Banks, Insurance Companies & Other Financial Services Company

iOS & Android Survey App

FellaFeeds is available on the Google Play Store and App Store to collect customer feedback on Android devices and iOS devices.

Email Survey

Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.

Online Survey

Embed surveys on the website to collect feedback from visitors while they are browsing different pages.


Turn your device into kiosks to automate the process of feedback collection and set it up at places with high footfall.

Hand it over

Hand over feedback devices to customers at check out counters to capture customer feedback.

SMS Survey

Create short and simple messages and send them to customers with survey links.

Multichannel Customer Feedback Software for Banks, Insurance Companies & Other Financial Services Company

Real-Time Analytics and Exhaustive Reporting

In this digital and competitive era, it is crucial for your business that your customers stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of customer feedback ensure a prompt and better understanding of your customers and their issues to further come up with effective solutions.

Enhance Customer Experience

Elevate your customers’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.

Staff Performance Analysis

Analyze the performance of your staff and management based on the feedback received from the customers to either award them for their services or provide them with training to enhance their skills for more efficient service.

Generate Comparative Reports

Get hold of location and data comparative reports for comparing ratings across all the branches of your hotel. Collect feedback from multiple locations and further filter data to evaluate feedback location-wise to know trends.

Get Summarized Reports via Mail

Stay updated with all customer feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.

Multi-Feature Customer Feedback App for Amazing Customer Experience

Design Your Own Surveys

Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your bank or financial services company.

Real-time SMS & Email alerts

Get real-time updates via emails & SMS to analyze results and take necessary action to resolve issues immediately.

Location-based Reports

For multiple airport locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.

Monitor Performance

Easily filter survey results for a deep understanding of the data which will provide you with more flexibility for comprehensive analysis.

Device Tracking

Now it is possible to track all the devices deployed at multiple locations. Battery level, device status, device location & more.

Implementation of our Bank Feedback System

Get Started with a Real-Time Customer Feedback System with Customization Options