Overview of the 30 Outstanding Customer Feedback Tools
RAVI BILOCHI 18 JANUARY 2020
In a world with numerous similar services, it is crucial to distinguish your brand from the competition.
Create bespoke feedback forms in minutes to publish on the website and generate a link to send through Emails, SMS, QR and social media.Get 7 day free trial
Create custom & beautiful survey and feedback forms that customers can’t resist to answer. FellaFeeds offers tons of features to add character and a level of functionality to your surveys. Create Responsive Surveys to run on iPad, Android tablets and smartphones.
Create an online survey in minutes and generate a link to share with anyone, anywhere through SMS, Email or more for quick responses.
To instantly reach your target audience and achieve increased response rates then send your online survey via SMS.
An effective way to increase the number of survey responses is to send the survey via email. Therefore deliver your online surveys via email.
If you want to capture more information from your website visitors then you should embed your surveys in a website or blog for instant feedback.
Integrate online surveys within your apps with our mobile SDK for iOS and Android and collect feedback inside your app with a text field, multiple choice, start rating answers and more.
QR codes leading to online surveys are a great way to make participation easier for offline respondents. It can be printed on business cards, menus and on the website as well.
FellaFeeds has inbuilt templates that can be customized to best fit your brand. It is possible to adjust the layout, change the questions and the theme of the survey as needed.
Confused about the right questions to ask? Choose from our range of questions to be well on your way to getting reliable responses to reach your goals.
To brand your surveys add your brand logo, change colour and fonts, add your own background image for it to conform to your brand’s style.
NPS and CSAT assists in measuring customer loyalty and retention score. It offers completely customizable surveys using Matrix, Emoticons, Stars, Sliders and more.
Make surveys more customer friendly by adding logic features like skip to create smart forms. Display only relevant survey screens to your respondents.
To provide even a better customer experience you can select your survey orientation and choose between landscape or portrait modes depending on your device.
Embed surveys on the website to collect feedback from visitors while they are browsing different pages.
Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.
Create short and simple messages and send it to customers with survey links.
All created surveys are responsive and hence will auto-adjust on the desktop, mobile and tablets.
Calculate long and short-term customer satisfaction using Net Promoter Score and CSAT. NPS assists in measuring customer loyalty and retention score.
FellaFeeds offers completely customizable surveys using Matrix, Emoticons, Stars, Sliders and more to provide your customers with great customer experience.
Real-time customer feedback is a technology that provides fast and accurate feedback. FellaFeeds Real-time dashboard provides useful insights which empower the managers to take important decisions.
Don’t fret with negative feedbacks. Our in-app system alerts you with a message on your phone whenever a customer gives negative feedback.
Our smart customer feedback monitor gives you insights based on your preference. You can filter your feedbacks, categorise them, mark them and share them as well.
The best and most efficient way to track respondents is to send surveys via email. Fellafeeds enables you to track delivered emails, email open rate, survey open rate and response rate.
For multiple business locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.
Observe what customers have to say about your restaurant by employing real-time feedback system which enables you to take quick action to address their issues without any delay.