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Implement FellFeeds, the Customer Feedback App for your spa and salon to revolutionize the whole concept of taking feedbacks from clients. Read more Our app would take into account all possible facets of your business, enabling you to increase productivity, build a huge customer base, use minimal resources and work upon efficient time management.
A comprehensive yet contemporary, and quality rich customer feedback system for spas and salons
Instant feedback from customers enables quick action on any activity within the store premises and also better customer retention and services.
Create your own feedback forms as per your need and demand which would represent you as a brand amongst your customers.
Use the app in tablets or phones and hand over the device to customers for quick feedbacks. Not only would this look classic, but would make manual work from your side very easy.
Digital feedbacks enable customers to give their valuable feedbacks quickly and let you to capture their experience in a far better way than old age paper pen feedback forms.
Quick and digital feedbacks ensure improved decisions over any issue either within the premises of store or direct reporting to head office, depending on the level of urgency and seriousness.
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Why you should reach to FellaFeeds for all the customer retention and feedback system?
Capture real time customer feedbacks
See what customers are saying about your spa or salon with a real time feedback system enabling you much wider access to them and a quick way to react to them, without any delay.
Design your own surveys
Get started with your choice of feedback forms and surveys with cool fonts, colors and customized questions as per your need.
Detailed analytics of feedbacks
Get daily, weekly or monthly analytics reports about what your customers have to say about you and your services, giving ample chances to improve upon if any.
Know overriding parameters
Being an owner, keep yourself updated with critical issues affecting directly or indirectly your customers or clients.
Timely negative alerts
Get alerted via various means for any negative feedback obtained or low rating captured from any customer to act upon instantly.
Address your customers personally
Address to each complaint from a customer personally before they rant about it on social media or amongst their peers. This would make them feel crucial to your business as a client.
Analyse staff performance
Analyse your staff’s performance as per the feedbacks in order to award them for their services and make them more serious towards customer satisfaction. Also it would help you know if any further training needs to be adopted for staff’s proper and efficient functioning.
Check and measure Customer Loyalty
Give your customers a chance to visit your spa or salon again with the help of our customer loyalty visual by awarding them with loyalty points or cashback every time they visit because happy customer leads to flourishing business.
Enhance customer retention and engagement rate
Our in-app analytics would help you retain your loyal customers and also let them and new ones know any recent developments going on within the spa and salon.
In case of multiple branches, compare progress reports of all to know the hows and whys of the business and customer feedbacks.
Understand weak points
Use the reflection of your spa and salon i.e. your customers and their feedbacks as a means to improve upon your services and overall aura of the place.
Estimate customer fulfilment
Measure the level of contentment and relaxation of your customers via feedbacks and analysis performed on them.
Request for free trial
You can get a free trial for yourself of this feedback software for spas to check out the features.
Get rid of the paper feedback cards and replace those with this modern and highly efficient feedback management system. Don’t be in the Stone Age any longer – use our feedback system and increase productivity. Contact us today to know more.
How can you set up custom built customer feedback management system at your spa and salon?
Let customers review your services and overall ambience at the reception itself for customer convenience and ease.
Another possible and easy way out is hand the device over to customers for getting the feedback.
No Looking Further Now! Get Started ASAP