Boost effective real-time management with passenger feedback app at airports by setting up kiosks, printing QR codes for passengers to scan or sending online surveys via email or SMS to get detailed insights into the overall experience of passengers and alert on-duty staff to address pressing issues instantly.Get 7 day free trial
Passenger Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.
Evaluate the performance of your staff on the basis of passenger feedback. This helps to reward for the good services and alert against poor services.
Get access to the smart and user-friendly dashboard that provides a detailed report on real-time passenger feedback with daily customization option.
Our in-app system alerts you with a message on your phone whenever a passenger gives negative feedback so that you can act upon pressing issues and resolve them faster.
Turn your device into kiosks so it can be used for surveys only. Set it up at places with high footfall and automate feedback collection process to increase responses.
Embed surveys on the website to collect feedback from visitors while they are browsing different pages.
Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.
Create short and simple messages and send them to customers with survey links.
In this digital and competitive era, it is crucial for your airport that your passengers stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of passenger feedback ensure a prompt and better understanding of your customers and their issues to further come up with effective solution
Elevate your passengers’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.
Analyze the performance of your airport staff and management based on the feedback received from the passengers to either award them for their services or provide them with training to enhance their skills for more efficient service.
Get hold of the airport and use data comparative reports for comparing ratings across all facilities at the airport and satisfaction among the passengers.
Stay updated with all passenger feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.
Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your airport.
For multiple hospitals or clinic locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.
Now it is possible to track all the devices deployed at multiple locations. Battery level, device status, device location & more.
Get real-time updates via emails & SMS to analyze results and take necessary action to resolve issues immediately.
Easily filter survey results for a deep understanding of the data which will provide you with more flexibility for comprehensive analysis.
Setup floor-mounted Kiosks, iPad & Android Tablets after the check-in counters to capture passenger feedback about check-in process and staff performance.
Setup floor-mounted Kiosks, iPad & Android Tablets at airport lounge area and waiting room to capture passenger experience.
Setup floor-mounted Kiosks, iPad & Android Tablets right after the immigration counters to capture passenger feedback about the immigration process and interaction with the immigration officer.
Hand over the tablet to passengers to capture feedback about their shopping experience to stay updated about the preferences of the passengers.
Setup Kiosks, iPad & Android Tablets near transfer areas or gates to collect feedback from passengers about the ease of finding their gates, assistance from the staff and other facilities at the airport.
Setup wall-mount Kiosks near the washrooms to capture customer feedback about the issues related to the cleanliness of the washroom and whether necessary amenities were available or not.
Setup floor-mounted Kiosks or hand it over to the passengers after payment to rate the quality of the food, value for money, cleanliness and more at the food courts and restaurants at the airport.
To capture the overall experience of the passenger it is recommended to send them a survey after their flight via Email or SMS so that they can share about every aspect of their airport experience.
Setup floor-mounted Kiosks at boarding gates so that while passengers wait to board their flight it is convenient for them to provide their feedback about the whole experience at the airport.