Passenger Feedback
Softwares At Airport

Boost effective real-time management with passenger feedback app at airports by setting up kiosks, printing QR codes for passengers to scan or sending online surveys via email or SMS to get detailed insights into the overall experience of passengers and alert on-duty staff to address pressing issues instantly.

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Why do you need a Passenger Feedback Software at the Airport?

Bid Farewell To Boring Feedback Form

Passenger Feedback App has replaced the age-old way of collecting feedback using pen and paper with these customizable and user-friendly digital feedback forms for quick and hassle-free reviews.

Analyse self performance

Evaluate the performance of your staff on the basis of passenger feedback. This helps to reward for the good services and alert against poor services.

Comprehensive Report

Get access to the smart and user-friendly dashboard that provides a detailed report on real-time passenger feedback with daily customization option.

Negative Feedback Alert

Our in-app system alerts you with a message on your phone whenever a passenger gives negative feedback so that you can act upon pressing issues and resolve them faster.

Multichannel Customer Feedback Software For Airport

On-Premises Survey Software

iOS and Android Devices

Customer Survey can be collected via Kiosks, iPad & Android Tablets or Mobile Phone using the Customer Feedback App- FellaFeeds.

Hand it over

Hand over the tablet or phone to customers for feedback


Turn your device into kiosks so it can be used for surveys only. Set it up at places with high footfall and automate feedback collection process to increase responses.

Online Survey

Embed surveys on the website to collect feedback from visitors while they are browsing different pages.

Email Survey

Create an intriguing and appealing survey and email it to the customers through the dashboard or send via APIs.

SMS Survey

Create short and simple messages and send them to customers with survey links.

Get started with the Complete Customer
Feedback Management Software Today!

Real-Time Analytics and Exhaustive Reporting

In this digital and competitive era, it is crucial for your airport that your passengers stay happy and satisfied. For that their complaints should be heard and addressed as soon as possible. Thus, with FellaFeeds, real-time and in-depth analysis of passenger feedback ensure a prompt and better understanding of your customers and their issues to further come up with effective solution

Enhance Passenger Experience

Elevate your passengers’ experience by capturing their feedback in a real-time environment and addressing their issues immediately for an ultimate customer satisfaction experience.

Staff Performance Analysis

Analyze the performance of your airport staff and management based on the feedback received from the passengers to either award them for their services or provide them with training to enhance their skills for more efficient service.

Generate Comparative Reports

Get hold of the airport and use data comparative reports for comparing ratings across all facilities at the airport and satisfaction among the passengers.

Get Summarized Reports via Mail

Stay updated with all passenger feedbacks and complaints via daily, weekly or monthly reports. This helps you to understand your business and customers a whole lot better.

Multi-Feature Customer Feedback App for Amazing Customer Experience

Design Your Own Surveys

Get started with your choice of feedback forms and surveys with cool fonts, colours and customized questions to make them unique for your airport.

Location-based Reports

For multiple hospitals or clinic locations, receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.

Device Tracking

Now it is possible to track all the devices deployed at multiple locations. Battery level, device status, device location & more.

Real-time SMS & Email alerts

Get real-time updates via emails & SMS to analyze results and take necessary action to resolve issues immediately.

Monitor Performance

Easily filter survey results for a deep understanding of the data which will provide you with more flexibility for comprehensive analysis.

Where Should you Setup the Guest Feedback App for its Optimum Use?

At Check-in Counters

Setup floor-mounted Kiosks, iPad & Android Tablets after the check-in counters to capture passenger feedback about check-in process and staff performance.

At Lounge & Waiting Room

Setup floor-mounted Kiosks, iPad & Android Tablets at airport lounge area and waiting room to capture passenger experience.

At Security & Immigration

Setup floor-mounted Kiosks, iPad & Android Tablets right after the immigration counters to capture passenger feedback about the immigration process and interaction with the immigration officer.

At Retail Stores & Shopping Feedback

Hand over the tablet to passengers to capture feedback about their shopping experience to stay updated about the preferences of the passengers.

At Transfer Areas

Setup Kiosks, iPad & Android Tablets near transfer areas or gates to collect feedback from passengers about the ease of finding their gates, assistance from the staff and other facilities at the airport.

Near Washrooms

Setup wall-mount Kiosks near the washrooms to capture customer feedback about the issues related to the cleanliness of the washroom and whether necessary amenities were available or not.

At Food Courts & Restaurants

Setup floor-mounted Kiosks or hand it over to the passengers after payment to rate the quality of the food, value for money, cleanliness and more at the food courts and restaurants at the airport.

Post Airport Experience Survey

To capture the overall experience of the passenger it is recommended to send them a survey after their flight via Email or SMS so that they can share about every aspect of their airport experience.

At Boarding Gates

Setup floor-mounted Kiosks at boarding gates so that while passengers wait to board their flight it is convenient for them to provide their feedback about the whole experience at the airport.

Get a Full Fledged Passenger Feedback Software at the Airport